Updated from the original publication on June 27, 2019.
We are proud to announce that twelve of our communities are recipients of the Pinnacle Quality Insight’s 2019 Customer Experience AwardTM. Qualifying in multiple categories, Presbyterian Senior Living displays a continued dedication to providing Best in Class senior healthcare services.
Jim Bernardo, acting CEO of Presbyterian Senior Living states that, “receiving these awards, which are a result of direct feedback of those we serve, is a true testament to the hard work and dedication of all PSL staff members. Providing extraordinary service to the residents we serve always has, and will continue to be our number one priority."
Throughout its 91year history of serving the community, Presbyterian Senior Living has placed a strong emphasis on ensuring that the individual needs of every resident are met. Over the course of 2018, a sampling of Presbyterian Senior Living’s residents and their families have participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate their community in specific categories.
Every month, Presbyterian Senior Living has gathered its real-time survey results to gain a better understanding of the resident’s needs and make improvements when necessary.
By qualifying for the Pinnacle Customer Experience Award™, Presbyterian Senior Living has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average. Clients have the opportunity to achieve this Best in Class distinction on a monthly basis in many categories designed to accurately reflect each resident’s experience.
About Pinnacle Quality Insight
A customer satisfaction measurement firm with 23 years of experience in post-acute healthcare, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,700 care providers in all 50 US states, Canada and Puerto Rico.
2019 Recipients
Listed below are all of the communities who qualified for the Pinnacle Quality Insight’s 2019 Customer Experience AwardTM and their respective categories. To view more information, visit Pinnacle Quality Insight.
- Green Ridge Village in Personal Care
- Dignity and Respect
- Dining and Service
- Overall Customer Experience
- Overall Satisfaction
- Quality of Food
- Safety and Security
- Variety of Food/Menu Choices
- The Easton Home in Personal Care
- Dignity and Respect
- Dining and Service
- Overall Customer Experience
- Overall Satisfaction
- Quality of Food
- Recommend to Others
- Response to Problems
- Transportation Needs
- Variety of Food/Menu Choices
- Quincy Village in Personal Care and Assisted Living
- Admission Process
- Cleanliness
- Communication
- Dining Service
- Laundry Service
- Quality of Food
- Variety of Food/Menu Choices
- Presbyterian Village at Hollidaysburg in Skilled Nursing, Personal Care and Independent Living
- Admission Process
- Cleanliness
- Communication
- Dignity and Respect
- Dining Service
- Individual Needs
- Laundry Service
- Nursing Care
- Overall Customer Experience
- Overall Satisfaction
- Quality of Food
- Recommend to Others
- Response to problems
- Safety and Security
- Presbyterian Home at Williamsport in Personal Care
- Activities
- Cleanliness
- Dignity and Respect
- Dining Service
- Move-in Process
- Overall Customer Experience
- Overall Satisfaction
- Personal Care
- Quality of Food
- Recommend to Others
- Response to Problems
- Safety and Security
- Transportation Needs
- Variety of Food/Menu Choices
- Kirkland Village in Skilled Nursing
- Communication
- Individual Needs
- Laundry Service
- Glen Meadows Retirement Community in Skilled Nursing
- Activities
- Cleanliness
- Dignity and Respect
- Individual Needs
- Overall Customer Experience
- Overall Satisfaction
- Professional Therapy
- Quality of Food
- Recommend to Others
- Response to Problems
- Safety and Security
- Windy Hill Village in Skilled Nursing and Personal Care
- Admission Process
- Safety and Security
- Cleanliness
- Dining Service
- Personal Care
- Transportation Needs
- Variety of Food/Menu Choices
- Westminster Woods at Huntingdon in Skilled Nursing, Personal Care, and Independent Living
- Admission Process
- Cleanliness
- Dignity and Respect
- Dining Service
- Laundry Service
- Nursing Care
- Overall Customer Experience
- Overall Satisfaction
- Professional Therapy
- Quality of Food
- Recommend to Others
- Safety and Security
- Variety of Food/Menu Choices
- Ware Presbyterian Village in Independent Living
- Quality of Food
- Variety of Food/Menu Choices
- St. Andrew’s Village in Skilled Nursing, Personal Care, and Independent Living
- Activities
- Dignity and Respect
- Move-in Process
- Overall Customer Experience
- Response to Problems
- Safety and Security
- Transportation Needs
- Quality of Food
- Response to Problems
- Admission Process
- Westminster Village at Dover in Skilled Nursing and Personal Care
- Laundry Service
- Dignity and Respect
- Personal Care
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